Returns & Exchanges

At DECODED, we stand by the precision of our technology and offer a 30-day window for returns or exchanges on all electronic devices and accessories. We ensure a seamless process to get you back to your digital lifestyle with confidence and ease.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

2

Prepare Your Tech

Ensure all devices are factory reset and securely packed in their original packaging, including all cables, manuals, and protective inserts.

3

Ship with Ease

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Quality Inspection & Refund

Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing