Frequently Asked Questions

Everything you need to know about DECODED technology and services.

What kind of warranty comes with DECODED electronics?

All DECODED hardware products come with a standard 24-month manufacturer warranty covering technical defects and hardware malfunctions.

How long does shipping take for international orders?

International orders typically arrive within 5 to 10 business days. We provide end-to-end tracking for all shipments to ensure your tech arrives safely.

What is your return policy for opened devices?

We offer a 30-day return window. If the device has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.

Do your products support universal voltage for global use?

Yes, our power adapters are designed to support 100-240V, making them compatible with power grids worldwide, though you may need a local plug adapter.

Are software updates included with my purchase?

Absolutely. We provide regular firmware and software updates for at least 4 years from the product launch date to ensure security and optimal performance.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For high-end builds, we also offer interest-free financing through Klarna and Affirm.